Please not orders *will not* be shipped until after the 20th of September

FAQs

How much is shipping?

 

UK prices start at £1.50 for 2nd class.

International is fully tracked and is £9.50

International orders to the EU should arrive within 5 working days, and Worldwide in 14 working days. As with UK shipping, currently the times are delayed due to the global pandemic. Please allow 1 month for your parcel to arrive. If this time has elapsed and you still don't have your order, please email emma@yarnistryshop.co.uk. As added peace of mind I do recommend people upgrade to tracked services, in the UK I provide this service as standard, but internationally it's a bit more expensive. This option is available to everyone on checkout.

 

Will I be charged VAT/duty now?

The UK is no longer in the EU *all* orders are subjected to VAT and admin charges, orders over €150 are subject to duty in addition to VAT and admin fees. Please refer to your government's import taxes pages for assistance,

As a result of this change, I'm asking my EU customers to purchase through my Etsy shop - Etsy will collect the VAT and pay it on your behalf, so it avoids any extra fees. If something you'd like isn't listed there, please let me know, and I can add it to the shop for you.

For all countries: You are responsible for all duty/VAT and fees paid in your country. 

 

How long will it take you to ship my order? 

Nearly everything in the shop is made by me. I laser cut it and hand paint and finish it, make the bags, and the badges and sometimes it can take a bit of time to do this. I aim to ship within 7 days, but occasionally it can take 14 days. If your order is urgent, please let me know and I'll work as hard as I can to get it shipped.

 

Do you do custom items?

Yes I can! Please send a message to emma@yarnistryshop.co.uk and we'll see what we can do! Please be aware that custom items are more expensive.

 

Do you do wholesale?

Of course! Just ping me over a message to emma@yarnistryshop.co.uk and we can go from there.

 

I want to rant at you (or say you're ace) how do I do this?

Email me at emma@yarnistryshop.co.uk . If it's ranty I'll give it to Simon to deal with, if it's nice, I'll take all the glory.