FAQs

How much is shipping?

UK prices start at £1.50 for 2nd class.

International is fully tracked and is £9.50

International orders to the EU should arrive within 5 working days, and Worldwide in 14 working days. As with UK shipping, currently the times are delayed due to the global pandemic. Please allow 1 month for your parcel to arrive. If this time has elapsed and you still don't have your order, please email emma@yarnistryshop.co.uk. As added peace of mind I do recommend people upgrade to tracked services, in the UK I provide this service as standard, but internationally it's a bit more expensive. This option is available to everyone on checkout.

 

Will I be charged VAT/duty now?

The UK is no longer in the EU and all orders are subjected to VAT and admin charges, orders over €150 are subject to duty in addition to VAT and admin fees. Please refer to your government's import taxes pages for assistance.

EU customers, if you'd like to pay VAT upfront, please head to my Etsy shop. Etsy will add VAT automatically on the sale and this will be shown on the customs form.

For all countries: You are responsible for all duty/VAT and fees paid in your country. 

 

How long will it take you to ship my order? 

Nearly everything in the shop is made by me. I laser cut it and hand paint and finish it, make the bags, and the badges and sometimes it can take a bit of time to do this. I aim to ship within 7 days, but occasionally it can take 14 days. If your order is urgent, please let me know and I'll work as hard as I can to get it shipped.

 What are you items made from?

All of my stitch markers and other yarn tools are made from either acrylic sheet or plywood. I source the acrylic from a UK manufacturer, with the exception of the glitter which I import. The plywood is from sustainable sources, sourced within the UK. 

I'm now recycling waste from my acrylic sheets, and have a range of recycled items. As I made the sheets myself at home, I'll be able to make custom sheets and items for you. If this is of interest, please send an email to discuss!

Do you do custom items?

Yes I can! Please send an email to emma@yarnistryshop.co.uk and we'll see what we can do! I make an design everything myself using my two laser cutters and other equipment, so I'm always happy to design bespoke items. 

 

Do you do wholesale?

Of course! Just ping me over a message to emma@yarnistryshop.co.uk and we can go from there.

 

I want to rant at you (or say you're ace) how do I do this?

Email me at emma@yarnistryshop.co.uk and I'll get back to you as soon as possible!