FAQs

How much is shipping?

Due to the ongoing situation worldwide, I have taken the decision to only offer full tracked postal services. Domestic parcels are sent using Royal Mail 48, and International parcels using International Tracked and Signed. You should automatically receive a shipping notification containing your tracking number. Please use this to track your parcel's whereabouts.

As I've had to increase the shipping prices for the foreseeable, I'm now offering free/discounted shipping over £15 for all customers. Orders to UK addresses will automatically get free shipping on all order over £15. International customers will get their shipping discounted by the same amount when spending over £15 (a discount of £2.60).

UK shipping is £3.60, EU is £8.50 and International is £9.50 for most items. Unfortunately we're at the hands of the Royal Mail Gods, but they're good Gods and usually UK parcels will arrive within 3 working days. Due to the current pandemic, shipping times are longer and UK parcels are taking up to 2 weeks to arrive, and in some cases longer.

International orders to the EU should arrive within 5 working days, and Worldwide in 14 working days. As with UK shipping, currently the times are delayed due to the global pandemic. Please allow 1 month for your parcel to arrive. If this time has elapsed and you still don't have your order, please email emma@yarnistryshop.co.uk. As added peace of mind I do recommend people upgrade to tracked services, in the UK I provide this service as standard, but internationally it's a bit more expensive. This option is available to everyone on checkout.

How long will it take you to ship my order? 

Nearly everything in the shop is made by me. I laser cut it and hand paint and finish it, make the bags, and the badges and sometimes it can take a bit of time to do this. I aim to ship within 7 days, but occasionally it can take 14 days. If your order is urgent, please let me know and I'll work as hard as I can to get it shipped.

 

Do you do custom items?

Yes I can! Please send a message to emma@yarnistryshop.co.uk and we'll see what we can do! Please be aware that custom items are more expensive.

 

Do you do wholesale?

Of course! Just ping me over a message to emma@yarnistryshop.co.uk and we can go from there.

 

I want to rant at you (or say you're ace) how do I do this?

Email me at emma@yarnistryshop.co.uk . If it's ranty I'll give it to Simon to deal with, if it's nice, I'll take all the glory.